Terms of service

This agreement is between Opalina Technologies S.A. de C.V. ("Opalina", "we") and the organization that opens an account ("Customer", "you"). It takes effect when you create an account or first use the service, whichever happens first.

The person who accepts these terms states that they are authorised to bind the organization they name. If you are not, do not create the account.

Personal data is governed by the privacy notice, which forms part of this agreement.

Automatic extraction of document fields is an aid, not an authority. The platform asks a person to confirm what it read before the value is saved, and you are responsible for the accuracy of what you confirm.

Alerts are a convenience and depend on things outside our control — a correct address, a mail server that accepts the message, a working connection. Do not treat their absence as evidence that nothing has expired.

Free trial. New accounts get 10 vehicles for 30 days without a card. When the trial ends the account keeps its data but stops accepting new work until a plan is chosen. No card is charged automatically at the end of a trial.

Fees. Subscription pricing is per vehicle, on the plan and at the rate shown at the pricing section when you subscribe. Prices are in Mexican pesos and exclusive of IVA unless stated otherwise.

Billing. Subscriptions renew automatically for the same period until cancelled. Adding vehicles mid-period is charged pro rata. Fees already paid are not refundable except where Mexican consumer or commercial law requires it.

Non-payment. If an invoice goes unpaid we will tell you and may suspend the account after a reasonable notice period. Suspension does not delete your data — section 8 governs that.

Price changes. We may change prices with at least 30 days' notice before the start of your next renewal period. If you do not accept the new price, cancel before that period begins.

Invoicing. A CFDI is issued against the tax details you register. Keeping those details current is your responsibility.

Everything you upload stays yours. Units, documents, scans, gate events, reports — Opalina claims no ownership of any of it. We process it to run the service for you and for nothing else. We do not sell it, and we do not use it to train general-purpose AI models.

You grant us only the licence needed to host, transmit, back up, index and display your content so the service can function, and to have our processors do the same on our instruction.

You warrant that you have the right to upload what you upload, including any personal data of your drivers and staff, and that you have given them the notice their own rights require.

We may use aggregated, de-identified statistics — counts, timings, error rates that identify no person and no customer — to operate and improve the product.

Where a breach is serious or ongoing we may suspend access to stop it. We will tell you why, and restore access once it is resolved.

We aim to keep DocVigia available continuously and work to restore it quickly when it is not. We do not currently offer a contractual uptime SLA, and we will not claim one we cannot yet stand behind. Where a written SLA is agreed separately with a customer, that document governs.

Planned maintenance is announced in advance where we can, and scheduled outside Mexican business hours where the work allows.

Support is by email to [email protected], in Spanish or English, during Mexican business hours.

The product changes. We add and improve features continuously; where we intend to remove or materially reduce one you rely on, we will give reasonable notice first.

You may cancel at any time, effective at the end of the period already paid for. We may terminate for a material breach that is not cured within 15 days of our written notice, or immediately where the breach is one that cannot be cured.

Your data comes out with you. For 30 days after the account closes you may export your documents and records in a standard format. After that window they are deleted from live systems, and backups age out within 90 days. Ask us before the window closes if you need longer.

Sections on data ownership, disclaimers, liability and governing law survive termination.

Intellectual property

The platform, its software, its design and the DocVigia name and marks belong to Opalina. You receive a non-exclusive, non-transferable right to use the service during your subscription, and nothing more. Feedback you send us we may use freely, without obligation.

Disclaimer

Beyond what these terms state and what Mexican law requires and does not permit us to exclude, the service is provided as it is. We do not warrant that it will be uninterrupted or error-free, nor that automatic document reading will always be correct — which is why a person confirms it.

Liability

To the extent Mexican law permits, neither party is liable for indirect or consequential loss, and Opalina's total liability arising out of this agreement is limited to the fees you paid in the 12 months before the event giving rise to the claim. Nothing here limits liability for fraud, wilful misconduct, or anything that cannot lawfully be limited.

In particular, a fine, a detention, a lost load or a failed inspection is not something the platform can be liable for. DocVigia reports the state of the documents you gave it. Operating decisions are yours.

Confidentiality

Each party keeps the other's non-public information confidential and uses it only to perform this agreement.

Changes to these terms

We may amend these terms. The current version lives at this address with its version number and date. Material changes are notified to account holders by email at least 30 days before they take effect; continuing to use the service after that means you accept them.

Governing law

This agreement is governed by the laws of the United Mexican States. The parties submit to the competent courts of Mexico City, waiving any other jurisdiction that may correspond to them by reason of domicile.

If a provision is held unenforceable, the rest stands. Neither party may assign this agreement without the other's consent, except to a successor of its business.